FAQs
MATERIAL, WOOL & QUALITY
Q: What is unique about New Zealand Wool rugs?
A: New Zealand Wool is known for its exceptional softness, strength, and natural resistance to stains and dirt. The unique climate and pasture conditions in New Zealand contribute to the superior quality of the wool.
Q: Is New Zealand Wool better than regular wool?
A: Yes. New Zealand Wool fibers are longer and stronger, resulting in softer rugs with improved durability and reduced pilling over time.
Q: Are Wool rugs suitable for high-traffic areas?
A: Yes. Wool rugs are highly durable and can withstand heavy foot traffic while maintaining their shape and appearance.
Q: Are Wool rugs suitable for homes with allergies?
A: Yes. Wool is hypoallergenic and naturally resistant to dust mites and allergens. Regular cleaning helps maintain an allergen-free environment.
Q: Are these rugs environmentally friendly?
A: Yes. Wool is a renewable, biodegradable material produced with minimal environmental impact compared to synthetic fibers.
CARE, SHEDDING & MAINTENANCE
Q: How do I clean and maintain my handmade Wool rug?
A: Regular vacuuming with low suction is recommended. Avoid beater bars. Blot spills immediately with a clean, dry cloth. Professional cleaning is recommended for deep cleaning.
Q: Will my rug shed?
A: Shedding is a natural characteristic of wool rugs, especially during the initial months. It reduces naturally with regular vacuuming.
Q: How can I reduce shedding in my rug?
A: Regular vacuuming, using a high-quality rug pad, and avoiding beater bars can help minimize shedding.
Q: Can I use a rug pad?
A: Yes. A rug pad is recommended to prevent slipping, add comfort, and extend the life of your rug.
DESIGN, STYLE & SIZING
Q: Can Wool rugs be used in different home styles?
A: Absolutely. Wool rugs are versatile and available in a wide range of designs and colors, making them suitable for modern, traditional, and eclectic interiors.
Q: How do I choose the most appropriate rug size for my space?
A: Measure your complete furniture setup and refer to our Size & Fitting Guide available on the website.
Q: Can rugs be used in living rooms, bedrooms, and dining areas?
A: Yes. We offer constructions and sizes suitable for living rooms, bedrooms, dining areas, and other interior spaces.
CRAFTSMANSHIP & CONSTRUCTION
Q: What types of rugs do you offer?
A: All our rugs are 100% handmade, including hand-knotted, hand-loomed, handwoven Aubusson, and hand-tufted rugs. Most rugs are crafted from natural fibers such as wool and silk. We also offer custom sizes, runners, wall-to-wall, and uniquely shaped rugs.
Q: How are handmade rugs made?
A: Handmade rugs are crafted by skilled artisans using traditional techniques such as hand-knotting, hand-tufting, or hand-weaving on looms.
Q: Why do handmade rugs vary slightly in size or color?
A: Minor variations are natural characteristics of handmade products and reflect authentic craftsmanship.
CUSTOM RUGS & PRICING
Q: Do you offer custom rugs?
A: Yes. We offer custom sizes, colors, designs, and shapes to suit your space and project requirements.
Q: What is the cost of a custom rug?
A: Custom rug pricing depends on size, materials, and design complexity. A detailed quote is shared after reviewing your requirements.
Q: Can you create oversized or uniquely shaped rugs?
A: Yes. We specialize in oversized rugs, runners, wall-to-wall installations, and custom shapes.
ORDERING & PRODUCTION
Q: What happens after I place an order?
A: Once your order is received, our team reviews all specifications and shares an order confirmation outlining details, timelines, and next steps.
Q: When does production start?
A: Production begins after final approval for custom orders or immediately for in-stock rugs.
Q: How long does production take for custom or made-to-order rugs?
A: Standard production and shipment typically take 30–90 days, depending on rug size, design complexity, and material availability. For extra-large rugs or during seasonal conditions such as monsoon, winter, or prolonged wet weather in India, timelines may extend slightly.
SHIPPING, LOGISTICS & DELIVERY
Q: Where do you ship from?
A: All rugs are shipped directly from our manufacturing facility in India.
Q: Do you ship worldwide?
A: Yes. We ship globally for both website purchases and B2B / trade orders.
Q: Are duties, taxes, or import fees included?
A: For website purchases and standard custom orders, applicable duties and tariffs are included in the final price. For B2B, trade, hospitality, and white-label orders, duties and tariffs are discussed and agreed upon during order confirmation.
Q: Will I receive tracking details?
A: Yes. Tracking and shipment details are shared once your order is dispatched.
DELAYS & UNFORESEEN EVENTS
Q: Why might there be a delay in delivery?
A: Delays may occur due to unforeseen factors such as floods, storms, prolonged wet weather, or seasonal conditions like monsoon or winter periods in India, which can occasionally impact production or logistics timelines.
Q: Will I be updated if there is a delay?
A: Yes. We provide regular updates via email or direct communication to keep you informed.
B2B, TRADE & BULK ORDERS
Q: Do you work with interior designers, architects, and hospitality projects?
A: Yes. We support interior designers, architects, developers, and hospitality clients worldwide through our dedicated Artista Trade Program.
Q: What is the Artista Trade Program?
A: Our Artista Trade Program offers factory-direct pricing, customization support, sampling, and project-based collaboration for professionals.
Q: Can I place repeat or bulk orders?
A: Yes. We support repeat and bulk orders with consistent specifications and agreed pricing for long-term partnerships.
Q: Do you offer white-label manufacturing?
A: Yes. Confidential white-label manufacturing is available for interior brands and studios.